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Shipping Policy

- We ship most orders within two business days.

- In-stock orders requesting expedited shipping will be shipped on the same day if received by 12:00 pm eastern time.

- In-stock orders requesting expedited shipping received after 12:00 pm eastern time will be shipped on the next business day (Monday through Friday).

- In-stock orders requesting expedited shipping received between 12:00 pm eastern time on Friday and 12:00 pm eastern time on Monday will be shipped on Monday.

- Back Orders will be shipped as quickly as possible.

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U.S. CUSTOMERS

DELIVERY: Continental U.S.-Shipment by ground service unless you specify other; Alaska, Hawaii, Puerto Rico & Other U.S. Islands-Shipment by air Service unless you specify other.

PAYMENT: Companies with an established account will be billed, provided an authorized purchase order has been received by us. Others, please send a check, money order, or use a credit card (Amex, Visa, Master Card).

PERSONAL CHECKS: Sending a personal check can delay shipment 2 weeks for bank clearance.

SHIPPING AND HANDLING:

Customers with accounts or paying by credit card:

Continental U.S. (ground service) actual shipping charges will be added .

Alaska, Hawaii, Puerto Rico & U.S. Islands (air service) actual shipping charges will be added.

Customers paying in advance with check or money order:

Continental U.S. (ground service) actual shipping charges will be added.

Alaska, Hawaii, Puerto Rico & U.S. Islands (air service) actual shipping charges will be added.

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CANADA CUSTOMERS

PRICES: Our prices are in U.S. Dollars. Please make sure checks or money orders are in U.S. Currency.

DELIVERY: Normally we ship UPS where available. Allow 1 to 2 weeks for delivery. Faster delivery can be arranged.

CUSTOMS & TAXES: Customs fees and charges are not collected or prepaid by JB Prince. Your customs broker or UPS will collect from you when the package is delivered.

PAYMENT: (Same as for U.S. Customers)

SHIPPING & HANDLING: Account or Credit Card Customers - We will prepay and add. Check/Money Order Customers - call for shipping.

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OTHER COUNTRIES

PRICES: Our prices are in U.S. Dollars.

DELIVERY: Orders are shipped by air.

PAYMENT: Contact us about your order. We can send a pro forma invoice. We require payment in advance by money order, draft on U.S. bank, letter of credit ($5,000 min.), or credit card.

SHIPPING & HANDLING: 

We have partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase and then re-purchase those items from our site on your behalf. We will ship the goods to Bongo's Global Distribution Facility and they will be forwarded to your international address.

NOTE: All payment, shipping, or return requests should be submitted to Bongo at Support@BongoUS.com.