Return Policy

We hope that you are completely satisfied with your order, however, you may return new and unopened products purchased from JB Prince within 60 days of delivery for a full refund or store credit less shipping charges.

All returns require authorization from JB Prince before they can be processed. Simply contact us at 1-800-473-0577 or email [email protected] for a return authorization and instructions. If you do not call or email to obtain a return authorization, we may not be able to process your return.

 We will only pay return shipping costs if the item(s) returned are a result of our error (e.g. we shipped you the wrong product), otherwise return freight will be the customer's responsibility.

 All returned items must be packaged properly in their original box and packaging, including instruction manuals and accessories, with the return authorization number we have provided clearly marked on the return shipping label.

 In the event goods are returned without a return authorization or damaged due to poor packaging,  you may incur a restocking fee. Used merchandise, without manufacturer defect(s), will not be eligible for refund or store creditIf any of the other conditions of our return policy are not met, we may only issue a store credit.

 If you are uncertain about how to re-box and ship the goods back please contact us. We want to make sure the items you send back arrive undamaged and reduce the chance of you receiving any additional restock fees or not receiving any credit at all.

Please inspect all packages for damage or shortages immediately upon delivery. In the event that there is either visible or concealed damage, simply accept the package, but have a notation made on the carrier delivery receipt. In order to file a damage claim, our Customer Service department must then be contacted within 48 hours of receipt of the package(s).

NOTE - In the event you receive something damaged please do not discard the original packaging. The carriers require that the original shipping box and packaging material be retained before processing a claim. No claim can be filed without them.

You should expect to receive your refund promptly upon receipt of the product in our warehouse. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we have received it, and the time it takes your bank/ creditor to process our refund request.

We have done our best to craft a fair and friendly return policy to accommodate your needs. Occasionally we have suppliers who have more stringent and specific rules related to handling returns and damage claims. In these cases we may adjust policy and/or offer you instructions that fall outside of our normal return policy.